Maison Cavallé · Care
Shipping / returnsThe practical details
Simple, considered and clear — the quiet details that carry each piece safely from our house to yours.
Explore delivery notes
01 / 01The Maison promise
Maison Cavallé — Shipping Policy
At Maison Cavallé, every order is prepared with the same care and attention we bring to our collections. We currently ship throughout Australia, with international shipping availability and destinations displayed at checkout.
Australian Orders
Orders are generally processed within 1–2 business days, excluding weekends and public holidays. Estimated delivery times depend on your location and the shipping service selected at checkout.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed. From time to time, complimentary shipping may be offered above a specified order value.
Order Tracking
Once your order has been dispatched, you will receive confirmation and tracking information by email. Please allow a short period for tracking to become active.
Please ensure your delivery information is complete and correct before placing your order. Maison Cavallé cannot accept responsibility for delays or additional delivery costs resulting from an incorrect or incomplete address supplied at checkout.
If your parcel appears to be significantly delayed, please contact us and we will assist in investigating the delivery with the relevant carrier.
Where international shipping is available, delivery times will vary according to destination. International orders may be subject to customs duties, taxes or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in Maison Cavallé's product or shipping prices unless otherwise stated.
If you have any questions regarding an order or delivery, please contact Maison Cavallé through our website. We're always happy to assist.
Please contact Maison Cavallé through our website with your name, order number, item you wish to return and reason for return. Our team will provide you with the next steps.
Items must be unworn, unused, unwashed, in their original condition, returned with all original tags attached and free from marks, makeup, fake tan, perfume, animal hair or other signs of wear. Items that do not meet these conditions may not be accepted for return.
Maison Cavallé — Returns & Exchanges
We hope every Maison Cavallé piece becomes something you genuinely love wearing. We also understand that when purchasing clothing online, sometimes the fit or style simply isn't quite right.
14 days from deliveryChange of Mind & Sizing
If you would like to return an eligible item, please contact Maison Cavallé within 14 days of receiving your order.
Exchanges
If you require another size, please contact us as soon as possible. Exchanges are subject to stock availability. If your preferred size is unavailable, we can discuss the available return options with you.
Return Shipping
For change-of-mind or sizing returns, customers are responsible for the cost of returning the item unless otherwise stated. We recommend using a tracked postal service, as Maison Cavallé cannot accept responsibility for return parcels lost in transit.
Faulty or Incorrect Items
Every Maison Cavallé order is checked before dispatch. If you believe you have received a faulty, damaged or incorrect item, please contact us as soon as possible and include your order number and photographs where appropriate. Where an item is confirmed as faulty or incorrectly supplied, Maison Cavallé will provide an appropriate remedy in accordance with your rights under Australian Consumer Law.
Nothing in this policy is intended to exclude or limit any rights or remedies you may have under Australian Consumer Law.
Final Sale Items
Items clearly marked Final Sale may not be eligible for change-of-mind returns or exchanges. This does not affect your rights in relation to faulty goods under Australian Consumer Law.
A Final Note
We want you to feel completely confident when choosing Maison Cavallé. If you're uncertain about sizing before placing an order, please contact us. We're always happy to help you find the right fit.